LPSN LivePerson, Inc.

Margins & Returns

LivePerson, Inc., along with its subsidiaries, specializes in developing and delivering conversational commerce software, alongside its Gainshare solutions. Its operations are organized into two main divisions: Business and Consumer. Through its Business segment, the company empowers various organizations to engage with their customers more effectively. This is achieved by leveraging the intelligent engine of LiveEngage, which powers a comprehensive suite of mobile and online messaging technologies. The Consumer segment, conversely, offers a platform where experts and individuals seeking information or knowledge can connect and interact through mobile and online messaging. A flagship offering from LivePerson is the Conversational Cloud. This robust, enterprise-grade, cloud-based platform facilitates seamless connections between businesses and consumers using various conversational interfaces, such as in-app and mobile messaging solutions. In addition to its core software, the company also provides professional services and specialized business consulting. LivePerson distributes its products through both direct sales teams and indirect partner channels. It serves a diverse clientele, including Fortune 500 corporations, various internet businesses, online retailers, small and medium-sized enterprises, automotive dealerships, educational institutions, public libraries, government agencies, and not-for-profit organizations. Geographically, LivePerson maintains an international footprint, with operations spanning the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific region. Furthermore, the company has established strategic alliances, notably with TTEC to enhance customer experience, and with DMI to redefine customer engagement through digital interaction, messaging platforms, and AI-driven automation. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.